Front of House Manager
Full Time • Mike Anderson's - Gonzales
Our Vision: To share the greatest experiences with both our team and our guests.
Mike Anderson’s Seafood – Gonzales is hoping to “hook” a Front of House Manager. We are a family-run business that has been serving, famous, South Louisiana cuisine since 1975.
The Front of House Manager (FHM) is one of the most important leaders of Mike Anderson's. As such, the FHM must always lead by example and be an ambassador of our culture and business by holding true to our vision every, single day. The FHM leads and manages our Front of House and Events Service Teams and oversees all restaurant operations (except kitchen).
Key priorities for the Front of House Manager are living true to our vision, championing Mike Anderson’s culture and brand, maintaining excellence in both guests and team member experiences.
We are looking for a dynamic, hands-on leader who embraces an ownership mentality and that has the competencies necessary to be successful in this position. Mike Anderson’s has a great potential for growth and we are looking for a leader who wants to be a part of an organization where they can truly shape their future. Come be a part of our great, great team!
AMAZING BENEFITS INCLUDE:
- Health insurance
- Paid vacation and
- Enjoy holidays with family and friends because we are closed (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas)
- Company matched 401k up to 4%
- Phone allowance
- Meal allowance
- Annual flu shot
- Discounted hotel rooms
Role Description
General: - Results oriented, and must be good at identifying and setting priorities. - Ensures that staff are aligned our priorities. - Provides the necessary support to our service team to ensure that every single person hired feels a part of the team. - Ensures that the team understands they are the communication point between our brand and our guests. - Encourage, recognize, and promote greatness. - Be a great communicator, listen constructively, resolve conflict. Listen for to feedback, concerns and insights. - Maximize operational systems for Mike Anderson’s success. - Works with the rest of management team to ensure seamless operations
Team Leadership: - Excellent manager of people, able to hire, teach, hold accountable, and retain. - Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting to final sale. - Ensure training programs for all FOH/Event position are used effectively.
- Drive our culture. motivate and engage the team to maximize results.
- Hold everyone to our highest standard to ensure that we are true to our vision.
- Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
- Drive our culture. motivate and engage the team to maximize results.
- Hold everyone to our highest standard to ensure that we are true to our vision.
- Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Operational Results: - Oversee day-to-day FOH, Events and Service operations
- Create and maintain great service standards
- Hold team members accountable to operational and service standards of excellence
- Ensure that proper uniform and appearances are maintained
- Create and maintain great service standards
- Hold team members accountable to operational and service standards of excellence
- Ensure that proper uniform and appearances are maintained
Systems: - Maintain Front of House systems
- Labor management
- Make sure that opening and closing procedures are being followed
- Labor management
- Make sure that opening and closing procedures are being followed
Facilities:
- Ensure that all restaurant is clean and properly maintained.
- Ensure that all restaurant is clean and properly maintained.
Guest Relationships:
- Must have a "100% Satisfied" mentality.
- Drive guest satisfaction goals. - Exceed guest expectations.
- Make time to interact with guests, solicit feedback, and build relationships.
- Must have a "100% Satisfied" mentality.
- Drive guest satisfaction goals. - Exceed guest expectations.
- Make time to interact with guests, solicit feedback, and build relationships.
Financial Results:
- Financial acumen to include budgets, P&L, POS, Cash Handling.
- Review sales and activity reports.
- Complete required daily reporting, accurately and timely.
- Financial acumen to include budgets, P&L, POS, Cash Handling.
- Review sales and activity reports.
- Complete required daily reporting, accurately and timely.
Education:
- High School Diploma or General Education Degree required; College Degree preferred
- ServSafe certification
- Responsible Vendor Training
- Valid Driver's License
Experience:
- 3-5 years of experience
- The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties
- Must be proficient with Microsoft Office and other general computer systems
If you are an ideal candidate for this position you will be passionate about:
- Excellent interpersonal and organizational skills.
- High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position.
- Leadership
- Delegating responsibility appropriately
- Working in a high-volume and fast paced environment
- Thinking outside of the box
- Holding yourself to the highest standards of integrity
- Team Member and Guest Satisfaction
Thank you for your interest in Mike Anderson's. We are hoping to meet you!
Mike Anderson’s - Gonzales was established in 1985 and we are still growing!
We have progressed tremendously throughout the years, providing great experiences for our team and for our guests.
In 2008, Mike Anderson’s – Gonzales completely renovated the entire restaurant and oyster bar. We also added a New Orleans style climate-controlled patio complete with a fountain, fireplace, and bar.
In 2012, we updated our kitchen to provide a more efficient layout, which benefits both our team members and our guests.
Mike Anderson’s is blessed with a loyal team, with some team members dedicating up to thirty-five years to our restaurant family. The hard work and determination of these Team Members has played a huge role in our continued success.
Our entire team takes pride in providing each guest with an excellent dining experience that includes genuine southern hospitality, delicious cocktails, and sensational South Louisiana cuisine. The team at Mike Anderson’s Seafood is privileged to carry on the time-honored traditions of our restaurant.
In each team member, our expectation is for you to be committed to grow and achieve greatness, becoming the best version of yourself.
We are excited to meet you and hope to have the opportunity to work together.
Be Great,
Chip Robert
Owner/Operator
(if you already have a resume on Indeed)
Or apply here.
Health Insurance:
90 day wait after signing to accept insurance, Hours must be an average of 30 hours a week.
Paid Time Off:
Must average 35 hours a week for prior year.
401K Plan:
Must be 21 years of age, Worked 1 year, Worked at least 1000 hours.